Animal Handling

Dogs are easily excited and can be quite boisterous and generally respond positively to humans. Larger dogs can easily knock people over and bump into equipment and cause damage. Correct handling and restraint are essential to avoiding injury and damage. It is also important to never assume a dog is friendly, always conduct a thorough observation before approaching to avoid being bitten. If you do not feel confident in making this assessment, you should seek assistance from a more experienced colleague or a veterinarian. In the event you have consulted for someone else to help you, ensure you watch the vet (or another person) and the techniques they use to assess the dog, for example, they may talk gently to the dog, crouch down and allow the dog to sniff their hand before they try to handle it.

Preparation

Some vital steps need to be considered when you are preparing to move or handle a dog.

Signs of stress or unusual behaviour includes:

Approaching a dog

The techniques for approaching a dog in a kennel environment, follow similar techniques to that of when you are approaching a dog out of a kennel in the initial stages.

When using a treat, tossing the dog a treat onto the floor before entering the kennel can serve as a distraction and enable you to enter the kennel. This also helps if the dog can be snappy when taking treats from the hand. Ensure when you are offering a treat as a reward you do so immediately after the dog has shown they are calm, even if it is just a few seconds.

Always remember if you are not sure or you do not feel confident, speak to senior staff or the veterinarian. It may also be a good idea for you to observe how experienced members of your team carry out this task to help develop your understanding.

The following video demonstrates the process for the kennel approach.

Restraint

At any point when you are handling a dog, they will need to be restrained and the most common form of restraint is the use of a lead, collar and harness. Each of these is generally used in conjunction with one another however a leash can be used as both if need be. There is, however, a specific technique to apply the leash to use it as both leash and collar.

Collars and harnesses

There are several types of collars available for dogs, some even have the use for preventing fleas! Regardless of the type of collar chosen for the dog, you need to ensure it is fitted properly. If the collar is too tight you risk strangulation and the dog not being able to breathe properly and if it is too loose, you risk it slipping off the dog’s head and the dog having no restraint. In addition to a collar, you can use a harness. A harness slips over the dog’s head and under the arm pits and the leash is attached to the back of the harness. The harness, like the collar, must be fitted correctly to avoid the dog from being uncomfortable. If the harness is too tight it will rub under the dog’s armpit and may cause a rash and when it is too loose, it can result in less control when walking the dog.

Checking the collar

The collar should always be snug but not too tight, there is a simple way to check the collar and that is by using the two-finger rule. You can apply this rule by simply slipping your pointer and middle finger between the collar and the dog’s neck. You must regularly check the collar to make sure the fit is always correct.

The following diagram provides you with a labelled description of each part of a dog collar. It is important when you are using a dog collar it is neither too tight nor loose.⁷

This table outlines the indicators of the collar and whether it is too loose or too tight. You should also note, the two-finger rule also applies to a harness. Place your pointer and middle finger between the top of the harness as you would with the collar. ⁷

The following video illustrates the various types of collars that can be used for dogs and how best to fit and check them.

Leash

A dog leash can come in various lengths and types and suitability will depend on what you need for the dog. Typically, you will be using a standard dog leash like the following image.

1. D-ring
2. Leash length
3. Leash handle

The dog leash is one item you should always have on hand when restraining the dog. The length of the leash will help the level of control you have when you are needing to move the dog from one area to another. The longer the leash the further reign the dog will have, the shorter the lead, the less reign. Often, a shorter leash may be more suitable in animal care settings as you will need maximum control over the dog, especially when you are by passing other animals when moving them. When moving a dog out of a kennel or housing, you should never attempt to do it without a leash. To ensure you always have accessibility to the leash, you can have it stored outside the front of the kennel for easy use.

If the dog does not have a collar on, you can use the leash to help create both a collar and leash, this is as simple as creating a loop with the leash. Ensure when you have threaded the loop, it is roomy enough to slip over the dog’s head and minimises the risk of the dog biting you if they are known for being on the snappy side.

1. Be organised

   When collecting a dog from a cage or run area it is important to think ahead and be prepared. Ensure you have everything you will need including:

   • lead
   • collar
   • muzzle

2. Know your route

   Once you have the equipment you need, you must know where you are going that is what route you will take and check that the area is set up and ready to go- winging it and hoping for the best is not a good idea especially if you are handling a dog in an unfamiliar environment with unfamiliar people. You need to consider if you need to pass other animals make sure they are adequately contained/restrained- remember not all dogs play nicely with others.

3. Check the doors

   Ensure that any doors you are passing through to get to the area you need to have been checked. You will also need to ensure external doors are closed so the dog remains contained if it tries to escape.

4. Safe approach

   When you are approaching the dog, always be aware of the dog's body language and overall behaviour and try to approach in a non-threatening manner. This is best achieved by allowing the dog to come to you whenever possible.

Normal behaviour for a dog includes:

• Wagging tail
• Relaxed or happy/playful
• Digging, chasing, barking and/or chewing.

Unusual behaviour for a dog includes:

• Panting.
• Lip licking.
• Whale eye (showing the whites of the eyes).
• Growling.
• Hiding.

1. Be organised, ensure you have the leash ready to put on the dog before you open the gate you should always have a treat on hand with you as a reward and distraction.
2. Assess the behaviour of the dog from the outside of the kennel before you enter the space. Do not enter the kennel if you see the dog jumping at the gate or exhibiting aggressive behaviour. Wait for the dog to calm down before you enter.
3. Wait for the dog is on all four legs and offer a treat for sitting.
4. Gates both generally swing both ways- use the latch of the gate as a bolt ensuring the latch is positioned on the inside of the kennel and push the gate inwards in case the dog jumps. That way, the latch will prevent the gate from swinging.
5. Use your body to help prevent the dog from lunging forward. Ensure you are standing directly in front of the gate with your feet firmly on the ground
6. Enter the kennel closing the gate behind you.
7. Pat the dog rewardingly and place the leash on the dog to prepare to walk it out. Make sure the lead is secure and will not slip off the dog.
8. Ensure the dog is calm either sitting or standing before you exit the kennel.
9. Proceed to exit.⁵

Cats can take a considerable amount of time to relax in new situations. You must take this into account when dealing with them and allow them some time to adjust to your presence before trying to handle them.

When handling cats, you should consider their well-developed sense of smell, and that they are very sensitive to loud noises and sudden movements. One way of doing this is to try and keep them in as familiar an environment as possible and avoid talking too loudly or making large gestures with your hands.

Preparation

You should always be organised before you attempt to move a cat. Cats can very easily become agitated and will often hiss and scratch if they are feeling threatened, especially when they are in unfamiliar territory. Some things to consider when preparing to handle/move a cat include:

• Transport them in their own carry basket with a familiar smelling object (such as a bed, towel or similar).
• Use an artificial feline facial pheromone (FFP), such as Feliway:
  • FFP's replicate the happy scent that cats produce from the glands on their chin and forehead and use it to mark items that they like. Stroking that cat around its head can help to get this scent on your hands (if the cat will tolerate it).
  • Artificial FFP's are currently available as a diffuser (to create a calming scent in the room) and a spray that can be used on the handlers clothing, holding cages and other objects. The FFP spray should be used at least 10 minutes before handling, as it has an alcohol base that must fully evaporate before the scent will be at full effectiveness.
• Before you get the cat out of the cage, ensure you have a clear route. Shut any doors to other rooms/areas, especially those that allow access outside. Restrain other animals, especially dogs (it is preferable to pick a path that avoids them).

Safe approach

Before you handle the cat, you must assess their behaviour. It is not advised you attempt to move a cat if they are showing signs of distress or fear. The following list provides you with some indicators of the general normal behaviour of a cat versus stress or unusual behaviours.

Normal behaviour for a cat includes:

• relaxed
• playful
• purring
• sleeping

Signs of stress or unusual behaviour includes:

• hiding
• hissing or growling
• swishing tail
• avoidance.

If the cat is showing signs of distress, you need to as much as possible, give the cat as much time as you can to calm down before attempting to move it. Cats are known for wanting to do things in their own time, they will often take their time or hide before they are ready to be moved or even petted. Remain as calm as you can and use a soft voice and approach the cage slowly. When you approach the cage, rather than opening it immediately, gently put a finger through the cage and allow the cat to approach you and sniff your hand while gently talking to it. Ensure you have Feliway close by or on your clothing to encourage a sense of calm. Once the cat is calm, then you can attempt to move the cat.

Restraint

When restraining a cat there are some basic techniques you can apply. However, remember, cats can sometimes become scared easily. You must remain as calm as you can before attempting to restrain the cat.

The following are some examples of how you can restrain the cat if it is required.

Three-fingered grip

The three-fingered grip or hold can be applied when restraining a cat for examination and is an alternative to scruffing. This technique is executed by using the whole hand on and positing three fingers on the top of the cat’s head, you can gently massage or stroke the head of the cat to keep it calm during the examination.

Ring grip

In most cases, cats prefer as minimal restraint as possible. The ring grip can be used to help gently restrain a cat when they are being examined, especially if the examination requires checking of the neck. Place both your hands together so both of your pointer fingers and thumbs join to make a diamond or ring. Stand behind the cat and position your hands over the cat’s head with the ‘ring’ aligning just below the chin. Avoid applying too much pressure as this will scare the cat and it will become difficult to restrain it.

Towel wraps

In some cases, cats may like to be swaddled or wrapped in a towel. The towel often makes the cat feel secure and comfortable, particularly if the towel has Feliway sprayed on it before wrapping. Before you wrap the cat in a towel, ensure the towel is big enough to fully wrap around the cat. Be mindful, however, if you are using this restraining technique, you are aware that it does not eliminate the risk of the cat scratching or biting, however, it can minimise it.

Several wrapping techniques can be applied including however you have been provided with two of the most common examples of towel wraps

• The burrito wrap where the cats head and neck are exposed but the rest of the body is wrapped in the towel
• The scarf wrap, similar to a cape, where the towel is used under the cat’s chest and wrapped behind leaving the front and hind legs exposed.

Cages

Finally, if the cat is displaying signs of distress, it may need to be restrained on a cage. Some cages are specifically designed so the veterinarian can administer an injection through the holes of the cage. If a cat is being moved or transported in a cage, it needs to hold blankets or towels with familiar scents and Feliway to help keep the cat as calm as possible while it is in there.³

Bird handling can be quite tricky because birds stress very easily and excessive handling and chasing them can cause exhaustion and in extreme scenarios, death.

Preparation

The most important part of bird handling is in the initial stages and being prepared. Have a smaller cage or a box with a secure lid and adequate ventilation ready. Remove excess cage furniture as these not only create unnecessary obstacles when trying to catch the bird but also have the potential to injure a panicky bird.

Before you try to catch a bird make sure the room is secure, just in case they escape, and always have nets on hand.

Safe capture

Birds can interpret your body language so ensure you stay calm with no sudden movements. Always speak softly to the bird while you are approaching it and when you are handling it. If you are catching a particular bird out of a group, stay focused and try to separate it as quickly as possible. You may have to use a net if the bird is being captured from an aviary. However, if you are capturing a bird from a cage, it is advised you use a towel and avoid a firm grip around the bird because you may crush it. Gently rubbing your hand under the chest of the bird can also encourage the bird to climb onto your pointer finger. When possible, cup your hand around the bird, preferably closer to the neck rather than the chest to avoid obstructing the airways.

Restraint

Restraining the bird is the hardest part of bird handling. When you are attempting to restrain the bird, you will need to consider restrain the parts that can hurt you (talons/beak) and avoid putting pressure on the bird's chest and abdomen.

Where appropriate use restraint aids, such as tea towels or small bath towels, to reduce stress and chance of injury to the bird (and you). The technique you use will vary depending on the bird you are restraining.

If you are transporting a bird, consider whether you can transport it in its current cage. If you can, simply cover the cage with a towel or sheet to provide protection and reduce stress. Do not attempt to move the bird with only your hands or on the shoulder from one area to another, the bird may become distressed at any time and result in the bird flying away.

Handling reptiles can be tricky when you are gaining experience. You may be handling animals from snakes to lizards, geckos and so on. It is important to remember, reptiles are not always ‘domesticated’ and have a tendency to show their defence through hissing or striking, some may even secrete scents to warn off a thread.

Preparation

Plastic containers with holes in the lid for ventilation can be used to transport reptiles or contain them for examination, have one of these ready. Wash your hands and/or apply a reptile appropriate hand sanitiser, this reduces the risk of salmonella infection which is a common risk when handling reptiles. Remember do not handle reptiles, especially snakes, if they are hungry or have just eaten. If the reptile is a pet, you will need to communicate with the owner with regards to when the snake had last eaten.

Safe approach

When you are approaching a reptile, you must always do so carefully and safely. Just like approaching domesticated dogs or cats, you will need to observe the animal's behaviour before attempting to handle it.

Normal behaviour for a reptile includes:

• basking in the sun or under their heat lamp
• hiding in their hide
• eating (although best not to handle during this time).
• moving around / swimming.

Signs of stress or unusual behaviour includes:

• hissing
• Loss of appetite (unless brumation is in effect)
• change in skin colour (unless the species/breed is known for this)
• fewer faeces
• lethargy in a normally active animal

Lizard restraint

The main thing to remember when restraining a lizard is to ensure the body and tail are supported in some way, this is achieved by holding around the pectoral girdle (shoulders) and pelvic girdle (hips). This may be done one-handed in a smaller lizard or may require two people in a larger monitor and can be done by holding over the top of the lizard or from underneath.

Restraining from underneath should be avoided in more wriggly lizards as their nails can scratch your arms. Members of the skink and gecko families should never be restrained by their tails, as these breeds can detach their tails, especially when a perceived threat is present.

Snake restraint (non-venomous)

Consider using a canvas bag to transport and assist with restraint. Always ensure you are providing support for the body, this can be done by allowing the snake to use you like a tree. Do not drape the snake around your neck/shoulders as this increases the possibility of dangerous constriction.

If the snake is not accustomed to being handled, you will need to control the head by holding it just behind the base of the skull. Larger snakes will require two or more people, this ensures the safety of the handlers as well as preventing injury to the snake.

Remember, non-venomous snakes can and will bite, especially if they are hungry. Smaller python breeds will not necessarily hurt you, however, it can be quite difficult to remove the snake from your finger or whatever it has chosen to latch onto. Larger python breeds can cause quite a bit of damage if biting. Use an ethanol-based hand-gel / sanitiser before handling as the snake will not associate your hands with food and will not strike.

Note: Venomous snakes require a very different type of handling and this should only be attempted by trained professionals, ensure you have the correct level of training before attempting this task.

Turtle/ tortoise restraint

Turtles and tortoises are often common pets with people. A turtle or tortoise will disappear into their shell when they feel threatened. These reptiles can be restrained by holding the shell between the front and back legs, thumbs on top fingers underneath.

Small mammals refer to rabbits, mice, guinea pigs, rats, and ferrets. One of the most important things to remember when handling these animals is that most of them (except for ferrets) are prey species. This means that you are automatically regarded as a potential predator and the animals will be very nervous and prepared to take flight.

For this reason, fast or sudden movements and loud noises should be avoided as they will further stress the animals and may cause them to take flight, which could result in them being dropped or falling from a height and injuring themselves if they are not correctly restrained.

Animals that have been kept as family pets may adjust to being handled more readily, but unexpected noises and sudden movements can still elicit this flight response.

Rabbit handling

Take your time, give the rabbit a few moments to adjust to your presence and it may relax and become easier to handle. Stroke their forehead, rabbits create bonds with other rabbits by social grooming, this can be replicated by your stroking it gently.

The correct rabbit handling technique is as follows:

1. Never lift the rabbit by its ears or scruff.
2. Turn the rabbit around so its bottom is facing the door of the hutch/cage.
3. Take the chest in one hand to prevent forward movement and with the other hand manoeuvre the hind end towards you.
4. Ensure you support the chest with your hand and the torso with your arm. Their spine must be supported.
5. Tuck the rabbit's head under your arm, this will cover their eyes reducing their stress level.
6. Always return the rabbit to its cage bottom first. If the rabbit is facing forward it may try to jump out of your restraint and could get injured.

Mice handling

Handling mice requires some speed and accuracy, as mice are very quick and chasing them around the cage trying to catch them can cause unnecessary stress.

One of the most common mistakes people make is trying to pick the mouse up by grasping it around its body. This is very threatening to a mouse as it replicates the sensation of being grabbed by a predator and the mouse will usually respond by wiggling to get away or by biting.

Remove all furniture from the cage, then pick the mouse up by the base of its tail. A mouse's tail can support its entire body weight but should only be held by the proximal third as holding further down may cause the delicate skin to tear.

Once you have caught the mouse, support its body weight on your hand whilst holding on to its tail. Pet mice may be relatively tame and may sit on your hand quite happily without restraint - just remember mice are quick and a sudden noise or movement might frighten it, causing it to fall/jump off your hand or run up your sleeve (under your clothing).

Normal behaviour for a mouse includes:

• nesting
• exploring/playing
• foraging for food
• grooming.

Signs of stress or unusual behaviour includes:

• ruffled fur
• hunched posture
• hiding away from the group

Rat handling

Rats are very sensitive to their surroundings and will become nervous around people who are not confident with their handling skills. Where time permits, take a few minutes with the rat on your arm to allow it to adjust to your presence.

Picking a rat up is like picking a mouse up, however, a rat's tail cannot support its entire body weight. The rat should always be supported with your other hand.

Remove all furniture from the cage and grasp the tail as close to the base as possible. The skin on a rat's tail is even more likely to be damaged, due to the additional strain created by the increased weight. Lift the rat's back legs and slide your free hand underneath the rat's body to support its weight.

Allow the rat to rest along your arm, whilst retaining a firm grip on its tail. Many rats will nestle comfortably in the crook of your arm and, as with mice, may not NEED to be physically restrained, although for safety reasons restraint should be maintained.

Some things to consider when handling rats include:

• Handle them away from their cage. Rats have a well-developed 'homing' instinct and will try to return to their cage if handled within close proximity to it.
• Where possible handle them on smooth surfaces. Rats have quite delicate nails and the will catch and tear off readily on clothes and cage bars.
• Be firm but gentle. Rats are surprisingly strong and will pull out of the restraint if they are not held firmly enough.

Guinea pig handling

Guinea pigs are relatively easy to handle, sometimes the most challenging part is catching them. This usually requires two hands and a speedy approach. Once caught, simply hold gently around the chest area with one hand and support their weight under their bottom with the other. Guinea pigs are very vocal so don't be alarmed if they squeal or chatter, you are probably not hurting them.

Ferret handling

Ferrets can be very wriggly and have a nasty bite. They also have quite long bodies and care should be taken to ensure their weight is supported and undue strain on their spine is avoided.

Ferrets may be picked up under the chest and supported by laying their body along your arm. A towel should be used if you are lacking confidence or suspect the ferret may bite. It is preferable to keep them in a carry basket when possible. If you are not confident or you need extra support, always ask for it, you will learn as you go and the best resource you can learn from is through observing the experienced people in your clinic or facility.

Fish need to be ‘handled’ when the tank is being cleaned or when they are being sold to a customer. Efforts should be made to reduce the stress level for the fish during this time.

Preparation

When you are preparing to handle fish, ensure you are organised and have the relevant resources and equipment with you on hand for the process. The other environment should be set up and ready for use before attempting to capture the fish, if possible, use a portion of the original tank water for this purpose to maintain the same pH levels and temperature.

Safe capture/rehousing

Using a small net, capture fish individually and quickly move them to the new environment. When returning them to the tank, float the temporary container or bag in the new tank water for a short period to acclimatise the fish to the new water temperature.

Livestock is animals that are quite large and often roam paddocks or are in stables. Livestock can include animals such as cows, horses, goats, or sheep. Livestock may be housed in paddocks; however, it is best to catch the animal in a contained area so they will need to be herded into a smaller yard or crush. This task will more than likely be undertaken by the owner before your arrival; however, you may be required to assist.

Cows are likely to be grazing and roaming in a paddock with a herd. They are generally gentle and placid animals, but they are quite large and will be protective of their young. When you are planning on handling cows, you need to ensure you are organised and prepared.

Preparation

Handling livestock such as cows should not be attempted by yourself. These animals can be quite large and powerful and are subsequently dangerous. Ensure there has been proactive communication taking place with owners before arrival. This sort of information will be beneficial when you are packing equipment to take with you for examination. All the items for the examination are set up and ready to use before the animal arriving at the target destination.

Safe approach

When you are attempting to approach the animal or animals, make sure the animal knows you are approaching, never approach from the rear. Animals may charge to protect their young if they perceive a threat. You need to ensure you observe the animal’s behaviour and consult with the owner before you attempt to approach the animal.

Normal behaviour in livestock includes:

• grazing in groups (herds)
• cud-chewing
• social interactions
• eating well ⁶

Signs of stress or unusual behaviour includes:

• isolated animal (livestock are herd animals, if one animal is isolated, there is a good chance it is unwell.
• panting/open mouth breathing.
• ears back.

Restraint

When restraining cows, you must exercise caution, these animals are large and heavy and when they feel threatened may run or charge towards you. When trying to restrain the animal, consider the following:

• avoid isolating individual animals
• use separate yards for males
• make sure there is enough room for the animal to move
• try to work beyond the kicking range of the animal
• use headrails, cradles and crushes to restrain animals when necessary.

Horses may be located in a paddock or a stable. Often horses will approach their handler upon being called, however, they can also be nervous or unfamiliar with you and will not approach.In this case, you may need to herd them into a smaller paddock or enclosure.

Preparation

Have the destination location setup before attempting to herd the horse/s from a larger paddock. If it will be possible to use a halter and lead rope have these items ready. If necessary, you might need to consult with the handler to support moving the horse into the alternative paddock. Ensure you are wearing appropriate protective clothing, including long pants and boots.

Safe approach

Horses, much like cows are rather large and heavy and before you approach the animal you need to observe the behaviour. Always remember never attempt to approach the horse from the rear, it is likely they will become threatened and will buck or kick the animal must be able to see you.

Normal behaviour for horses includes:

• grazing
• mutual grooming
• playing
• relaxed lips and nostrils
• ears will be relatively still and pointed sideways
• head movement, the horse will focus on grazing
• running (cantering) around. ⁴

Signs of stress or unusual behaviour includes:

• ears pinned back
• sweating
• Sudden head movements, constant alertness to surroundings especially when eating
• pawing the ground.

Restraint

When attempting to restrain the horse, ensure you have someone with you that the horse is familiar with. When you need to restrain the horse consider the following techniques.

• Use appropriate equipment (tack) that has been kept in good repair.
• Secure the horse using a halter and lead rope.
• When leading a horse, stand to one side and allow them to walk beside you with their head/nose slightly in front. Do not pull the lead rope or reins from the front.
• If you will be mounting or riding the horse, wear suitable protective clothing including a helmet. Exercise a horse by walking it around the yard a little before attempting to mount.
• Make sure that inexperienced riders are not teamed with aggressive or nervous horses.