Teaching and Learning Support Information

Online Learning Support has two roles:

1. To provide support to students on learning and pastoral care issues 
2. To provide support to tutors on teaching, facilitating, engaging and supporting students on their learning journey. 
    

Students may contact Learning Support ahead of their tutor, or Sales or a Team leader. Whoever they contact it is important that open communication occurs: the goal is to provide support to their studies. 

It is also important to keep Learning Support in the loop regarding any challenges. CC emails or assign tasks within SELMA notes. The Tutor and Learning Support form the dynamic duo of the teaching side of Yoobee Online. 

Student challenges 

Learning Support have a range of tools and strategies for students to utilise with challenges they are confronted with. It may be:  

• academic challenges such as structuring formal writing, or time management skills 
• pastoral care issues such as anxiety, grief, mental well-being 
• learning difference issues such as any neurodiverse barriers i.e. dyslexia or ADHD etc. 
• other issues such as inclusivity, cultural or gender identity 
   

Learning Support cannot offer specialised subject matter or content support. That always falls to the tutor. 

Learning Support is also the conduit to other support systems for the student. They will coordinate with the counsellor if required, or the tutor for withdrawal. At times the tutor may be the starting point and hand over to Learning Support later, at other times it might be an early handover.  

To achieve the best for the student, communicate regularly and keep an open dialogue on who will do what and when. 

Teaching Challenges 

Online tutoring is different from face-to-face tutoring. Learning Support is there to support you create the asynchronous but engaging and connected environment. They are not your only support, the other tutors within the Online Campus also are a wealth of knowledge as well as the Team Leaders. Working together a solution to the challenge that is before you, can be found. 

Look in the Ako Toolkit for further support (Module 10).

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There are any number of reasons why a student might have a barrier to learning. It could be a physical challenge, a mental challenge, a learning style challenge, an emotional challenge or even a motivational challenge. It could be a non-native English challenge, a numeracy/literacy challenge, or a cultural challenge. It’s important to listen and ask questions to understand what the challenge is, what has been done previously and what could be done differently in the future. 
 

Learning differences vs learning disabilities (vs learning challenges) 

The terminology might not be important to you, or it may. It might not be important to the student, but it may. However, the words convey a different meaning so it might change your approach.  

Learning disabilities implies the inability to learn, i.e. not able, but a dyslexic student can still learn; it’s just they learn differently to a non-dyslexic student. However the Government use this term and ask institutes to implement their own Strategic Disability Action plan.

A learning difference may just be their level of numeracy or that they are red/green colour blind, which for a design task might be a minor obstacle. The written text may cause a challenge to a blind student but using the READ/SPEAK accessibility tool will result in the written text becoming a spoken text.  In all cases it is about the student’s ability to learn, the hinderances that arise which create barriers to learning and how we, as educators, can support every student achieving their absolute best.

This section is called Learning Barriers – what does that imply to you? A barrier has the meaning of stopping or impeding something. Yoobee and you obviously don’t want to create barriers for students. Reflection point: What creates those barriers? Do you have the power to remove the barriers? 

Self-declared vs self-diagnosed vs undeclared  

 Students will declare their learning difference if they are confident and open. If they have an educational background where they were supported and celebrated for their uniqueness, then they will happily say “I have xxx.” or "I am xxx.". Students may feel embarrassed by their learning difference and either don’t tell people or don’t seek professional diagnosis. Some parents will not seek diagnosis when their child was at school due to the cost or the perceived stigma associated with a “disability”. Sometimes tutors gain an inkling that something is “not quite right”, so if you get those flagged moments, make a note, follow up carefully and perhaps speak with Learning Support. Sometimes it’s the case that a student will say “oh yeah, I have been assessed with XXX but I didn’t think it was important.” . This is truer in an online asynchronous environment.  

It’s important when discussing learning differences that we know if the situation has been diagnosed professionally. Students will often have educational psychologist reports to support their tutors understand the diagnosis. A diagnosed learning difference will mean that Yoobee is required to support the student achieve through supporting their difference according to your policies i.e. a dyslexic student can have a reader/writer for any exams, or an autistic student may have only one or two partners for group work. Or even there might be government funding to support the student through their studies. Undiagnosed or self-diagnosed is as good as googling a remedy for the medical problem you are having – it is not reliable. This doesn’t mean that it should be ignored. It means it should be noted and the student encouraged to get a professional diagnosis. Talk to Learning Support to see if sort this out. 

Supporting (self-declared) students 

Often students will have learnt their own strategies to use when they approach different tasks. They are usually experienced in their own learning to know what works and what doesn’t. However sometimes diagnosis comes at a later stage, and you will hear people say “now it all makes sense.” So go by their lead when working out how to support them. Ask students what ways they learnt in high school or previous studies. Ask them what they like to do and importantly not like to do when studying.  

After hearing and working with students on their strategies, now is the time to offer variations on their strategies or new ones.  The Ako toolkit is a great starting resource, as well as the Online Learning Support and the Learning Success Team. 

If the challenge is not a self-declared issue i.e. motivational, language, cultural, you will have your own ways to support students. Learning Support will also have ideas to include when offering support as well as the Ako toolkit.  

Ensure you make a note in SELMA if necessary, as this will form part of Yoobee’s evidence in our review processes and links to KEQ 4 in our self-assessment. 

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To teach a tutor has a skillset to utilise, where the skillset is based on knowledge, experience and pedagogical beliefs.  A good pedagogy definition is described by Dr Paora Stucki  (2021) as 

“Pedagogy might therefore be defined as encompassing a variety of teaching and learning methods and other teacher behaviours and characteristics grounded in theories of student learning and influenced by internal and external socio-political contexts.” (p. 7) 

This has the overarching definition of beliefs and skills a tutor holds as well as the environment the teaching and learning is happening in. 

There could be a number of barriers to teaching be it on-campus or online teaching 

• Lack of knowledge on content.
• Lack of knowledge on the teacher role and the student role. 
• Lack of knowledge on the balance of student-centred and teacher-centred delivery and creating an environment where students are autonomous and have agency in their learning. 
• Lack of knowledge on delivery methods — we often teach how we learn. If you learn in a different way to a student, then potentially you are not providing the best opportunity for the student to understand. 
• Lack of knowledge in learning styles and supporting students find their style as well as support them use the strategies best suited to them. 
• Lack of knowledge in student’s learning differences and how to provide strategies for the student to use. 
• Lack of knowledge in student’s motivation and how to improve this. 
• Lack of knowledge with the student’s cultural, language, learning backgrounds to better know how to support them through their journey. 

Identifying your challenges and your barriers is the first step to finding a solution. 

Solutions: 

• Get qualified – NZCATT level 4 is the basic level 
• Seek guidance from your peers and Online Learning Support/Learning Success team 
• Seek guidance from the leadership team 
• Find, share and refer to online reliable and reputable resources (academic or not) - nice one Faculty Focus, Academia.edu, Researchgate.net. Ako Aotearoa, any of the open-source NZ university resources for students as well as teaching staff such as Teaching Development: University of Waikato 
• Reflect and Connect – reflect backwards on what happened, why it went well, why perhaps not so well, and connect forward to how will you adjust to do it better, why you will adjust it. 

Resources: 

• Ako resources  
• Signposts – A professional development resource for new Tertiary teachers  LINK
• Goalpost – A Professional Development Resource for New Tertiary Teachers in their First Year  LINK
• ePosts – Enhancing tertiary learning and teaching through technology  LINK
• Te Whare Tapa Wha – video LINK 

Reference 
Stucki, P. (2012). A Māori Pedagogy: Weaving The Strands Together. Kairaranga, 13(1), 7–12. 

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