CHCCCS015 – Provide individualised support
Overview
In this unit, you will learn how a counsellor can work as part of a client’s larger case management team to provide counselling services in-line with a client’s individualised plan.
Trigger Warning
This module may include content that deals with sensitive and emotionally challenging topics. Some of the topics covered in this course may include trauma, abuse, addiction, mental health issues, and relationship difficulties. These topics may evoke strong emotions, memories, or reactions in some learners. It is important to prioritise your own self-care and seek support as needed.
If you feel uncomfortable or overwhelmed, please do not hesitate to reach out to your trainer, student services or a mental health professional for support. The following services may be helpful:
- Service Finder Lifeline Australia
- Bark - find a Counsellor
- Australian Counselling Association - find a registered Counsellor
Introduction
Unit overview and outcomes - CHCCCS015 Provide individualised support
SECTION 1: An Introduction to Individualised Plan and Support
This section introduces you to the contexts of individualised support planning and delivery. You will also learn about the rationale and principles underpinning individualised support, and a range of key practice considerations when working with clients who have complex needs.
SECTION 2: Provide Individualised Support SERVICES
In this section, you will learn about individualised plans and how counsellors can use them to work effectively with clients to develop specific counselling plans that support a client’s progress towards their overall goals. This section will also provide you with an overview of the key processes that counsellors follow when providing individualised support services.
SECTION 3: Monitor and Document Support Activities
In this final section, you will learn how counsellors monitor support activities, make adjustments as needed, and complete all relevant documentation. You will also learn more about the critical legal and ethical considerations involved in providing individualised support.
Unit Title
CHCCCS015 – Provide individualised support
Unit Purpose
This unit describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.
Prerequisites
There are no prerequisites for this unit.
Content
Section 1: An Introduction to Individualised Plan and Support
Section 2: Provide Individualised Support
Section 3: Monitor and Document Support Activities
Resources/Readings
Readings H – J are located at the end of this module.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 75 hours to complete this unit competently, including seminars, tutorials, assignments and any practical activities.
Time Frame
The recommended time frame for this unit is 4 weeks.
Assessment
This unit will be assessed by completing the CHCCCS015 assessments and an associated practical assessment.
Upon completion of this unit, you should be able to:
| Element | Performance Criteria |
|---|---|
| 1. Determine support needs | 1.1 Interpret and clarify own role in implementing individualised plan and seek appropriate support for aspects outside scope of own knowledge, skills or job role 1.2 Confirm individualised plan details with the person and with family and carers when appropriate 1.3 Ensure the person is aware of their rights and complaints procedures 1.4 Work with the person to identify actions and activities that support the individualised plan and promote the person’s independence and rights to make informed decision-making 1.5 Prepare for support activities according to the person’s individualised plan, preferences and organisation policies, protocols and procedures |
| 2. Provide support services | 2.1 Conduct exchanges with the person in a manner that develops and maintain trust 2.2 Provide support according to the individualised plan, the person’s preferences and strengths, and organisation policies, protocols and procedures 2.3 Assemble equipment as and when required according to established procedures and the individualised plan 2.4 Respect and include the family and/or carer as part of the support team 2.5 Provide support according to duty of care and dignity of risk requirements 2.6 Provide assistance to maintain a safe and healthy environment 2.7 Provide assistance to maintain a clean and comfortable environment 2.8 Respect individual differences to ensure maximum dignity and privacy when providing support 2.9 Seek assistance when it is not possible to provide appropriate support |
| 3. Monitor support activities | 3.1 Monitor own work to ensure the required standard of support is maintained 3.2 Involve the person in discussions about how support services are meeting their needs and any requirement for change 3.3 Identify aspects of the individualised plan that might need review and discuss with supervisor 3.4 Participate in discussion with the person and supervisor in a manner that supports the person’s self determination |
| 4. Complete reporting and documentation | 4.1 Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols 4.2 Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor 4.3 Identify and respond to situations of potential or actual risk within scope or own role and report to supervisor as required 4.4 Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements 4.5 Complete and maintain documentation according to organisation policy and protocols 4.6 Store information according to organisation policy and protocols |
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
- Rationale and processes underpinning individualised support planning and delivery:
- basic principles of person-centred practice, strengths-based practice and active support
- documentation and reporting requirements
- Roles and responsibilities of different people and the communication between them:
- carers and family
- person being supported
- health professionals
- individual workers
- supervisors
- Service delivery models in the relevant sector
- Legal and ethical requirements and how these are applied in an organisation and individual practice, including:
- privacy, confidentiality and disclosure
- duty of care
- dignity of risk
- human rights
- discrimination
- mandatory reporting
- work role boundaries – responsibilities and limitations
- Factors that affect people requiring support
- Practices that support skill maintenance and development
- Indicators of unmet needs and ways of responding
- Risk management considerations and ways to respond to identified risks
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
- Used individualised plans as the basis for the support of 3 individuals
