Summary and Quiz

Congratulations, you have now finished apply communication skills. Throughout the learning, you will have covered:

• The various types of communication and the role in which they play in the animal care industry, including verbal, non-verbal and written.
• The importance of working and communicating effectively in a team,
• Types of documentation including workplace policies and procedures and examples of records and record keeping.

Take the time to refresh your memory on what you have learnt by working your way through the following end of topic quiz.