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- Broadband extends to 99.8% of population. The Beehive. (2018, December 18). https://www.beehive.govt.nz/release/broadband-extends-998-population
- Building business strength with Digital Tools. The Beehive. (2020, September 24). https://www.beehive.govt.nz/release/building-business-strength-digital-tools
- Carlzon, J. (1989). Moments of truth. Perennial Library.
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- CSM The Customer Service Magazine for Managers & Professionals. (2018, August 1). Definition of Customer Service. Retrieved from CSM The Customer Service Magazine for Managers & Professionals: https://www.customerservicemanager.com/what-exactly-is-customer-service/
- Collier, M. (2011). The Ultimate Online Customer Service Guide: How to connect with your customers to sell more! Wiley.
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Videos:
- YouTube. (2011, December 2). 100% pure New Zealand - HD - extended. YouTube. https://www.youtube.com/watch?v=qHIDGESGh5c
- YouTube. (2012, September 19). Welcome to the youngest country on earth - forever young. YouTube. https://www.youtube.com/watch?v=1kJPMcW1vK8
- YouTube. (2012, November 27). Middle-earth weather forecast. YouTube. https://www.youtube.com/watch?v=7UhqNt98tsY
- YouTube. (2013, May 8). Richard Branson reveals his Customer Service Secrets | Forbes. https://www.youtube.com/watch?v=Fy4lYDN1gz4
- YouTube. (2013, December 16). 100% middle-earth, 100% pure New Zealand. YouTube. https://www.youtube.com/watch?v=zHGmBTIM4io
- YouTube. (2016, October 13). Customer service vs. customer experience. YouTube. https://www.youtube.com/watch?v=bL_D-qyva0c
- YouTube. (2016, December 11). New Zealand - the real middle-earth. YouTube. https://www.youtube.com/watch?v=nv8PTDGCaeU
- YouTube. (2019a, March 5). Discover manaakitanga with tourism New Zealand. YouTube. https://www.youtube.com/watch?v=GGXpOTo1C9E
- YouTube. (2019, June 16). 100% pure welcome - 100% pure New Zealand. YouTube. https://www.youtube.com/watch?v=GHqRROzxuVQ
- YouTube. (2021, September 13). Te Waharoa - Manaakitanga. YouTube. https://www.youtube.com/watch?v=mc_fJopm0dw
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