{"introPage":{"showIntroPage":false,"startButtonText":"Start Quiz","introduction":""},"progressType":"textual","passPercentage":50,"questions":[{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

Incorrect. This may be a good strategy if someone is hard of hearing, however it\u2019s best to ask questions to clarify information.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Use a loud voice<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

Correct! This allows you to ensure that you have the correct information. <\/div>\n","tip":"","notChosenFeedback":""},"text":"

Ask questions<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

Incorrect. Depending on the recipient\u2019s culture, maintaining eye contact can be polite body language. However, to clarify information, it\u2019s best to ask questions.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Use eye contact<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

Incorrect. To clarify information, it\u2019s best to ask questions.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Use technical and medical terms<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

How can you clarify information? <\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 1"},"subContentId":"0de8aeff-6a4c-42cf-86bf-a832a9840910"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Language differences<\/div>\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

Correct! Active listening allows you to focus on what the person is saying (or not saying). Try your best to listen to everything that is said, before formulating your answer.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Active listening<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Cultural differences <\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

Emotional barriers <\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Which of the following is not<\/strong> a potential barrier to effective communication? <\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 2"},"subContentId":"2dc187d9-f30a-44ed-b4fa-de54d8662c89"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

Correct! This is an important skill as a pharmacy technician as it allows you to focus on the patient\u2019s needs with compassion.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Empathy<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Incorrect. Paraphrasing is when you reword what has been communicated to you. This is a good strategy to ensure that you have correctly understood information.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Paraphrasing<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Incorrect. Reflection is when you pause to critically consider an experience.  <\/div>\n","tip":"","notChosenFeedback":""},"text":"
Reflection<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"
Incorrect. Clarifying is when you ask questions or statements to mitigate misunderstanding.<\/div>\n","tip":"","notChosenFeedback":""},"text":"
Clarifying<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
Which communication skill involves understanding and responding to the feelings and concerns of patients? <\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 3"},"subContentId":"c7e40200-e699-4a19-a637-745d0f804608"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Speaking quickly so that they can get as much information across as possible <\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Minimal use of eye contact <\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Communicating information clearly and accurately <\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
Which of the following is an example of an effective communication technique for pharmacy technicians?  <\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 4"},"subContentId":"ced26749-9f78-42c5-b266-9738cf718646"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Repeating the exact words of the speaker. <\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Nodding as the speaker is talking. <\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Summarising the speaker's message in your own words. <\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
Asking questions to find out more information. <\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":true,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"
What does paraphrasing refer to in the context of communication? <\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 5"},"subContentId":"c7fcbeca-b4f8-426e-a612-05d7ed6dcb2d"},{"params":{"media":{"disableImageZooming":false},"options":[{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5ef569f0f.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist on phone.","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"ceec7181-a8ba-4730-a8fd-b40002d49386","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":false},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f01983cb.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist maintaining eye contact with patient as she explains with a smile.","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"14a80139-1e68-4723-9679-cbb20157f363","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":true},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f1cd2876.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist shrugging","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"3184152d-4187-4de5-bbe8-14db8045d2a3","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":false},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f21d72e1.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist angry on phone","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"d7bd0a1f-4500-4f8c-85d9-1ec187ba9ad0","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":false},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f281e541.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist smiling and maintaining eye contact with patient.","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"f1796391-a423-441c-8f27-c85b5bd81e84","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":true},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f301ba1b.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist being shrugging shoulders and being unhelpful.","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"1aa8c5d8-c960-4331-87c2-7a8a0ce4b765","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":false},{"media":{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65ee5f3588b5f.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist explaining medication to patient","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","subContentId":"7a985a4b-e45f-485c-8434-520d434e3393","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"}},"correct":true}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":"true","enableSolutionsButton":"true","confirmCheckDialog":false,"confirmRetryDialog":false,"singlePoint":false,"showSolutionsRequiresInput":true,"questionType":"auto","aspectRatio":"auto","maxAlternativesPerRow":"4","passPercentage":100},"l10n":{"checkAnswerButtonText":"Check","submitAnswerButtonText":"Submit","checkAnswer":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","showSolutionButtonText":"Show solution","showSolution":"Show the solution. The correct options will be marked.","correctAnswer":"Correct answer","wrongAnswer":"Wrong answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noAnswer":"Please answer before viewing the solution","retryText":"Retry","retry":"Retry the task. Reset all responses and start the task over again.","result":"You got :num out of :total points","missingAltText":"Alt text missing","confirmCheck":{"header":"Finish?","body":"Are you sure you want to finish?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry?","body":"Are you sure you wish to retry?","cancelLabel":"Cancel","confirmLabel":"Retry"}},"question":"
People make judgements about someone else within the first 30 seconds of meeting them. This can often be made through observing non-verbal cues and body language.  <\/p>\n\n
Select the images that illustrate positive<\/strong> body language.  <\/p>\n"},"library":"H5P.MultiMediaChoice 0.3","metadata":{"contentType":"Image Choice","license":"U","title":"Question 6"},"subContentId":"4c0b90e2-0676-4704-81fd-a6604cd5467a"}],"disableBackwardsNavigation":false,"randomQuestions":false,"endGame":{"showResultPage":true,"showSolutionButton":true,"showRetryButton":true,"noResultMessage":"Finished","message":"Your result:","scoreBarLabel":"You got @finals out of @totals points","overallFeedback":[{"from":0,"to":100}],"solutionButtonText":"Show solution","retryButtonText":"Retry","finishButtonText":"Finish","submitButtonText":"Submit","showAnimations":false,"skippable":false,"skipButtonText":"Skip video"},"override":{"checkButton":true},"texts":{"prevButton":"Previous question","nextButton":"Next question","finishButton":"Finish","submitButton":"Submit","textualProgress":"Question: @current of @total questions","jumpToQuestion":"Question %d of %total","questionLabel":"Question","readSpeakerProgress":"Question @current of @total","unansweredText":"Unanswered","answeredText":"Answered","currentQuestionText":"Current question","navigationLabel":"Questions"}}

Node-12602_Activity1-Communication