{"taskDescription":"Telephone communication","pagesList":[{"params":{"elementList":[{"params":{"decorative":false,"contentName":"Image","file":{"path":"images\/file-65fa2d49ba2e2.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":720},"alt":"Pharmacist takes notes as she talks on the phone. Another pharmacist works in the background checking stock.","expandImage":"Expand Image","minimizeImage":"Minimize Image"},"library":"H5P.Image 1.1","metadata":{"contentType":"Image","license":"U","title":"Untitled Image"},"subContentId":"c19dfa28-b3bc-4c6d-b466-7bd0e82c348d"},{"params":{"text":"

Select the arrow below or use the left-hand navigation menu to start.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"6a2ece4d-c2db-4d39-a91f-60a4968d9920"}],"helpTextLabel":"Help","helpText":"

Select the arrow to begin. Once you have completed this activity, you can download and save your work on the last slide.<\/p>\n"},"library":"H5P.StandardPage 1.5","metadata":{"contentType":"Standard page","license":"U","title":"Introduction"},"subContentId":"0852812a-992a-4f0c-8bb1-9359f613850a"},{"params":{"helpTextLabel":"Help","helpText":"

Type your answers in the space provided. Once you've completed all the questions in this activity, you'll be able to download and save your answers as a resource.<\/p>\n","elementList":[{"params":{"inputFieldSize":"3","requiredField":false,"remainingChars":"Remaining characters: @chars","taskDescription":"

You work as a pharmacy technician in a community pharmacy. While you're in the dispensary, the phone rings. <\/em><\/p>\n\n

Write what you would say when answering the call.<\/p>\n","placeholderText":"Type your answer here..."},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"bd5af684-abde-4e70-8ba3-c7fab0f8d9d4"},{"params":{"inputFieldSize":"1","requiredField":false,"remainingChars":"Remaining characters: @chars","taskDescription":"

What tone would you answer the call with?<\/p>\n","placeholderText":"Type your answer here..."},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"34730bae-2605-49dd-8d29-fb3c705a2dfb"},{"params":{"inputFieldSize":"3","requiredField":false,"remainingChars":"Remaining characters: @chars","taskDescription":"

What were your reasons for answering in that manner?<\/p>\n","placeholderText":"Type your answer here..."},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"b6971a38-b8be-4694-b592-75061460afc1"}]},"library":"H5P.StandardPage 1.5","metadata":{"contentType":"Standard page","license":"U","title":"Greetings"},"subContentId":"3a80d71e-d508-4d8e-86e4-1d5c043b0b92"},{"params":{"helpTextLabel":"Help","helpText":"

After answering the phone, the caller says:<\/em><\/p>\n\n

\n\u201cOh hey, it\u2019s Frank here, practice nurse from Happy Valley Medical Centre. Can you tell me if the Ventolin 100mcg inhaler is fully subsidised, please?\u201d<\/em><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"bbfe04eb-595d-42df-812e-a7b461eb575c"},{"params":{"inputFieldSize":"3","requiredField":false,"remainingChars":"Remaining characters: @chars","taskDescription":"

How do you reply? <\/p>\n\n

(Note: you will need to find this information in order to reply.)<\/p>\n","placeholderText":"Type your answer here..."},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"c6ea1d7f-868d-4437-b6b2-4a36b5ec89d6"}]},"library":"H5P.StandardPage 1.5","metadata":{"contentType":"Standard page","license":"U","title":"Responding"},"subContentId":"c0da4439-294b-4556-9bd5-ed2c1224c078"},{"params":{"helpTextLabel":"Help","helpText":"

After you provide Frank with the information he needs, he says:<\/em><\/p>\n\n

\n\u201cGreat, thanks for that.\u201d<\/em><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"826ee32a-1f48-4fb5-be0a-c7e1f89a63ff"},{"params":{"inputFieldSize":"3","requiredField":false,"remainingChars":"Remaining characters: @chars","taskDescription":"

How do you respond, and what words do you use to end the call?<\/p>\n","placeholderText":"Type your answer here..."},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"3a5780f0-0fc4-4862-83bd-6474d1fad118"},{"params":{"inputFieldSize":"3","requiredField":false,"remainingChars":"Remaining characters: @chars","placeholderText":"Type your answer here...","taskDescription":"

Why did you finish the call that way? Give the reasons for your word choice.<\/p>\n"},"library":"H5P.TextInputField 1.2","metadata":{"contentType":"Text input field editor element","license":"U"},"subContentId":"867c3670-cf63-4f03-bcfc-28ae42aa3350"}]},"library":"H5P.StandardPage 1.5","metadata":{"contentType":"Standard page","license":"U","title":"Farewell"},"subContentId":"0f4ae1a7-3ac0-44d1-8387-ed19406dbdcb"},{"params":{"description":"

After you've hung up the phone, a colleague next to you says that your phone manner was confident, friendly and professional. Ka pai t\u014d mahi, good work! <\/p>\n\n

Download and save this work as a resource. Remember to upload it to your journal post, 'Telephone Communication<\/em>'.<\/p>\n","createDocumentLabel":"Save your work as a resource","submitTextLabel":"Submit","submitSuccessTextLabel":"Your report was submitted successfully!","selectAllTextLabel":"Select Text","exportTextLabel":"Download All","helpTextLabel":"Help","requiresInputErrorMessage":"The following pages contain required fields that need to be filled in order to review or submit this document: @pages","helpText":"

Now that you've answered these questions, you can click the 'Save your work as a resource' button and then the 'Download All' tab on the next slide to download and save this document to your device.<\/p>\n"},"library":"H5P.DocumentExportPage 1.5","metadata":{"contentType":"Document Export Page","license":"U","title":"Save your work as a resource"},"subContentId":"8ea5f0c1-2216-4b9d-ad44-32b812af31b9"}],"i10n":{"previousLabel":"Previous documentation step","nextLabel":"Next documentation step","closeLabel":"Close"}}

Node-13087_Activity2-Telephone