Welcome to Course 4 – Hospitality Management. In this course you will continue working on the development of the new hospitality product or service you began in the previous course. This course focuses on the management side of developing and implementing the product/service and will equip you with the management skills to:
- Manage risks,
- Train staff,
- Resolve conflicts, and
- Develop continuous improvement within a hospitality organisation.
Note: This course is worth 20 credits towards the Diploma in Hospitality Management Level 6, whereas the previous 3 courses were worth 15 credits. As a result of the extra credit value, this course runs over 6 weeks rather than the 5 weeks each for the previous courses.
This course continues the development of the idea you started working on previously for a new hospitality product or service, and during this course you will “bring it to market”. This course focuses on the financial and management aspects of launching and running a successful hospitality operation. Topics covered are:
- Risks in a Hospitality Business
- Risk Management
- Managing and Developing Staff
- Conflict Resolution and Interpersonal Differences
- Continuous Improvement in the Hospitality Industry
- Profitability Analysis
- Customer Service
- Staff Training
Throughout the learning material on this LMS you will find case studies based on our fictional luxury resort in Pauanui which show how the theory you are learning could be applied in a practical scenario and will provide you with some examples and ideas you may find useful in planning your own product or service delivery. In addition, there are documentation exercises for you to work on in your pairs or groups of three which are designed to help you to plan for your assessment (04A1) and for the launch of your product or service. Alongside all of this, you will continue to develop your academic investigation and research skills.
| Credits | 20 |
| Learning Hours | 200 |
| Learning Outcome 1 | LO4.1 Manage risks associated with strategic decisions for a hospitality business. |
| Learning Outcome 2 | LO4.2 Apply communication, negotiation and reporting strategies to resolve interpersonal differences and lead a hospitality team effectively during new product delivery. |
| Learning Outcome 3 | LO4.3 Evaluate continuous improvement strategies to enhance service quality and operational efficiency in a hospitality organisation. |
| Learning Outcome 4 | LO4.4 Assess the viability and profitability of a new hospitality product or service. |
| Learning Outcome 5 | LO4.5 Train staff to deliver hospitality products with quality customer service. |
| Assessment | DHM604A1 |
You are free to plan your studies in the way that works best for you, but we know that guidance on how to do this is also helpful. We suggest following way to navigate through the learning content over the next few weeks:
| Week 1 | Topic 2 Risk Management |
| Week 2 |
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| Week 3 |
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| Week 4 |
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| Week 5 |
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| Week 6 |
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