As you may already know, service is a vital component to any successful business. Read below to find out more.
The tourism industry is full of dedicated and friendly people, whether these people work at the airport, a hotel, a taxi company, the Shotover Jet or Waitomo Caves.
Each person has a role to fill and therefore each person has an important part of making their business, region or country successful in terms of travel and tourism.
A person who is in the tourism industry will meet lots and lots of people from many different walks of life. Therefore it is important to understand that a person in the tourism industry must make each person feel special and appreciated!
It is very important the needs of travelers are met (and exceeded) by tourism staff; this is because the travelers may potentially return to the area and repeat their favourite activities etc. which in turn leads to more money for the tourism business and the region/country. The more tourists travel to an area, the higher the demand is, therefore creating more jobs!
It is very important the needs of travellers are met (and exceeded) by tourism staff; this is because the travellers may potentially return to the area and repeat their favourite activities etc. which in turn leads to more money for the tourism business and the region/country. The more tourists travel to an area, the higher the demand is, therefore creating more jobs!
Let’s look at a few roles within the industry and why they are important!
Hotel Receptionist
A hotel receptionist is one of the first people a tourist may encounter in a new destination. Therefore the receptionist must make a fabulous first impression on all tourists, so that the tourists feel welcomed and relaxed.
Tour Guide
A tour guide is a person who will lead a group of tourists who are sightseeing, whether it’s for 10 minutes, a few hours, a day or twenty days! This person is the face of the tour company as far as the tourist is concerned and this person is their point of contact during the entire tour, their point of information and their point of safety.
Information Centre Consultant
A consultant of an Information Centre will always have an endless stream of people entering and exiting the building. Most of these people will be tourists who have come to the centre to find out what that city or region offers in terms of activities and attractions, but also accommodation and transport options.
This consultant is the face of the city or region and must be friendly and enthusiastic at all times, again making the tourist feel welcome to the area and feel relaxed. Remember you want a tourist to have a nice, relaxing time when they’re away, if they have stressful and horrible experience, they won’t want to return!
Remember the tourism staff are the face of a country…if a tourist has a wonderful experience, then it’s more than likely they’ll return! But if they have a terrible experience, then it’s doubtful they’ll return for another visit. The tourism staff makes a lasting impression on a tourist.
Read the information on The Rarotongan Beach Resort and Spa and answer the questions that follow.
The Rarotongan Beach Resort and Spa is situated on the best white sand beach on the whole island of Rarotonga, Aroa Beach! A five star location for a premium resort. Whether you’re looking for a relaxing and quiet stay or a fun filled action packed adventure, this resort has it all.
There is a large variety of guest facilities and services, not to mention a wide range of accommodation types. From Studio Garden Rooms to Grand Beachfront Suites, there is something for everyone.
The Rarotongan offers a complimentary daily activities programme for all guests, which includes snorkelling safaris, fish feeding, guided nature walks, beach volleyball and more! The cultural activities are a real experience! Whether it’s Ei making (a flower necklace), Hura dancing or making a traditional Rarotongan dish called Ika Mata, there is a huge variety of cultural to be immersed in.
Guest facilities and services include Spa Polynesia, swimming pools, Moko’s kids club, gift shops, business centre, health and fitness centre, restaurants, cafes, bars, and island adventures (tours).