References and Copyright

Topic 2: Building Business Relationships and Networking

1. Commonwealth of Australia. n.d. Australian Competition & Consumer Commission. [online] Available at: https://www.accc.gov.au/business/industry-associations-professional-services/industry-associations [Accessed 30 March 2021].
2. Tanzon-Corre, J. 2017. Business card etiquette: 6 rules to remember when giving and receiving business cards. [online] Available at: https://www.linkedin.com/pulse/business-card-etiquette-6-rules-remember-when-giving-tanzon-corre/ [Accessed 30 March 2021].
3. Carroll & O’Dea Lawyers. 2021. Workplace policies and procedures – are they really necessary? [online] Available at: https://www.codea.com.au/publication/workplace-policies-and-procedures  [Accessed 30 March 2021].
4. Wierzgac, M. 2018. How to engage the power of informal networks. [online] Available at: https://www.connectmeetings.com/corporate/how-to/how-to-engage-the-power-of-informal-networks   [Accessed 30 March 2021]
5. Van Kempen, C. 2015. The definition and difference between formal and informal networks. [online] Available at: https://www.linkedin.com/pulse/definition-difference-formal-informal-networks-chantal-van-kempen/ [Accessed 31 March 2021].

Topic 3: Business Negotiation Principles and Techniques

1. Hearst Newspapers, LLC. 2021. Conflict and negotiation. [online] Available at: https: conflict-negotiation-2657.html="" smallbusiness.chron.com=""[Accessed 01 April 2021).
2. The President and Fellows of Harvard College. 2021. What are business negotiations [online] Available at https: business-negotiations="" tag="" www.pon.harvard.edu="" [Accessed 01 April 2021).
3. Commonwealth of Australia. 2021. How to manage customer relationships. [online] Available at: https: customers="" how-to-manage-customer-relationships="" people="" www.business.gov.au="" [Accessed 01 April 2021].
4. Hall, E. 1996. The Hidden Dimension, Doubleday.
5. Alvernia University. 2021. 4 types of communication styles. [online] Available at: https: 4-types-communication-styles="" articles="" online.alvernia.edu=""[Accessed 01 April 2021].

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