References and Copyright

Submitted by sylvia.wong@up… on Tue, 07/26/2022 - 19:10
Sub Topics
  1. Lee, A., 2010. 7 Stages of Communication - Bert Martinez. [online] Bert Martinez. Available at: <https://bertmartinez.com/7-stages-of-communication/> [Accessed 1 July 2022]. 
  2. wayForward 2016, Effective Communication, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=I6IAhXM-vps&ab_channel=wayForward>. 
  3. The World of Work Project. 2022. Mehrabian's 7-38-55 Communication Model: It's More Than Words - The World of Work Project. [online] Available at: <https://worldofwork.io/2019/07/mehrabians-7-38-55-communication-model/#:~:text=Based%20on%20research%2C%20Albert%20Mehrabian,take%20place%20through%20body%20language.> [Accessed 29 June 2022].
  4. Beqiri, G., 2018. Barriers to Effective Communication in the Workplace. [online] Virtualspeech.com. Available at: <https://virtualspeech.com/blog/barriers-to-communication> [Accessed 1 July 2022].
  5. iNurture elearning 2018, Cross culture communication, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=RV6CxOj8znk&ab_channel=iNurtureelearning>.
  6. English, I 2019, High and Low Context Cultures, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=DdfMI97IxLY&ab_channel=InterculturalEnglish>.
  7. Cross Cultural Communication 2017, Effective Cross Cultural Communication 101, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=lMplUEgo5YQ&ab_channel=CrossCulturalCommunication>.
  8. Lab, P., 2022. Tone in Business Writing // Purdue Writing Lab. [online] Purdue Writing Lab. Available at: <https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writing/tone_in_business_writing.html> [Accessed 1 July 2022].
  9. Valamis 2022, Valamis, viewed 1 July 2022, <https://www.valamis.com/hub/communication-styles>.
  10. Clayton, M 2019, Assertiveness - What are Passive, Aggressive & Assertive Behavior?, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=KmrokQdsjTA&ab_channel=ManagementCourses-MikeClayton>.
  11. Group Sixty 2020, Why Leaders Adapt their Communication Style to Their Audience, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=TAi15RPlTa8&t=10s&ab_channel=GroupSixty>.
  12. Jouany, V. and Martic, K., 2022. Top Communication Channels to Consider for Your Business. [online] Haiilo. Available at: <https://haiilo.com/blog/top-communication-channels-to-consider-for-your-business/> [Accessed 1 July 2022].
  13. Public Sphere 2010, Negotiation, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=1FeM6kp9Q80&ab_channel=PublicSphere>.
  14. Antonio Centeno, 2014, 7 Ways To Be A Better Negotiator | Negotiation | How To Negotiate | Negotiating Skills Tips Tricks, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=9dxmYizpAX4&ab_channel=RealMenRealStyle>.
  15. Betterhealth.vic.gov.au. 2021. Workplace conflict - Better Health Channel. [online] Available at: <https://www.betterhealth.vic.gov.au/health/healthyliving/workplace-conflict#bhc-content> [Accessed 1 July 2022].
  16. JamBerryLtd 2011, Managing Conflict - Thomas Kilmann Conflict Mode Instrument, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=QFf88IVl_Wc&ab_channel=JamBerryLtd>.
  17. Health.nsw.gov.au. 2020. How can I de-escalate a situation when someone is angry or agitated? - Practical strategies and tips for effective support. [online] Available at: <https://www.health.nsw.gov.au/mentalhealth/psychosocial/strategies/Pages/managing-anger.aspx> [Accessed 1 July 2022].
  18. Office of the Australian Information Commissioner. 2022. Australian Privacy Principles quick reference. [online] Available at: <https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference> [Accessed 1 July 2022].
  19. EVOLVE Indigenous Cultural Awareness 2020, National Reconciliation Week Acknowledgement of Country, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=AiLsFFeo2ZI&ab_channel=EVOLVEIndigenousCulturalAwareness>.
  20. Indigenous.gov.au. 2022. Welcome to Country or Acknowledgement of Country. [online] Available at: <https://www.indigenous.gov.au/contact-us/welcome_acknowledgement-country> [Accessed 1 July 2022].
  21. Jens Korff, C., 2021. Welcome to Country & Acknowledgement of Country. [online] Creative Spirits. Available at: <https://www.creativespirits.info/aboriginalculture/spirituality/welcome-to-country-acknowledgement-of-country> [Accessed 1 July 2022].
  22. Reconciliation Australia. 2022. Home - Reconciliation Australia. [online] Available at: <https://www.reconciliation.org.au/> [Accessed 1 July 2022].
  23. Brownlee, D 2017, Facilitation Skills Training: Managing Difficult Meeting Personalities | Facilitator Dana Brownlee, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=CbKB-yzDSOA&ab_channel=DanaBrownlee>.
  24. Business Insider 2016, 3 keys to nailing your business presentation, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=3zeWz2zvaws&ab_channel=BusinessInsider>.
  25. Anita 2019, Knowing Your Audience // Audience Analysis for Public Speaking, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=L1yoL2Z9CsQ&ab_channel=WordCortexwithAnita>.
  26. Schiefelbein, J 2012, Getting Audience Feedback -- Public Speaking and Presentations, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=j4HiRY3HzG4&ab_channel=JillSchiefelbein>.
  27. CareerBrainery 2015, Listening to Feedback, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=6QupnaPvz4Q&ab_channel=CareerBrainery>.
  28. Dr. Christian Conte 2019, How to take feedback, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=owfJPKrmG90&ab_channel=Dr.ChristianConte>.
  29. TEDx Talks 2015, How to use others’ feedback to learn and grow | Sheila Heen | TEDxAmoskeagMillyardWomen, YouTube, viewed 1 July 2022, <https://www.youtube.com/watch?v=FQNbaKkYk_Q&ab_channel=TEDxTalks>.

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