References and Copyright

• Age discrimination act 2004. (2004). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2004A01302
• Baskerville, P. (2013, August). Informal meeting. Skillmaker. https://www.skillmaker.edu.au/informal-meeting/#:~:text=Define%20Informal%20Meeting%20%E2%80%93%20An%20informal
• Cumbo, C. (2017, October 12). The four communication styles: How to understand yourself and your audience. Pearce Center for Professional Communication. http://pearce.caah.clemson.edu/the-four-communication-styles-how-to-understand-yourself-and-your-audience/
• Disability discrimination act 1992. (2012). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2004A04426
• Doyle, J. P. (2017). Communicating with people with disabilities. Conference Calls Unlimited. https://www.conferencecallsunlimited.com/communicating-with-people-with-disabilities/
• Formal vs. informal presentation style. (2019, March 1). Presentation Training Institute. https://www.presentationtraininginstitute.com/formal-vs-informal-presentation-style/#:~:text=Formal%20Presentations
• Intercultural communication: High and low context cultures. (2019, January 31). Southeastern University Online. https://online.seu.edu/articles/high-and-low-context-cultures/
• Oetting, J. (2018). 7 strategies for handling & resolving conflicts with clients. Hubspot. https://blog.hubspot.com/agency/conflicts-clients
• Prime Minister and Cabinet. (2016, May 25). Communicating with aboriginal and torres strait islander audiences | department of the prime minister and cabinet. Pmc.Gov.Au. https://www.pmc.gov.au/resource-centre/indigenous-affairs/communicating-aboriginal-and-torres-strait-islander-audiences
• Privacy act 1988. (2012). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2004A03712
• Rabinowitz, P. (n.d.). Chapter 40. maintaining quality performance | section 3. obtaining and using feedback from participants | main section | community tool box. Community Tool Box. Retrieved October 7, 2020, from https://ctb.ku.edu/en/table-of-contents/maintain/maintain-quality-performance/feedback-from-clients/main
• Racial discrimination act 1975. (2015). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2004A00274
• Sex discrimination act 1984. (2012). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2004A02868
• Shonk, K. (2020, March 26). 3 types of conflict and how to address them. PON - Program on Negotiation at Harvard Law School. https://www.pon.harvard.edu/daily/conflict-resolution/types-conflict/#:~:text=In%20particular%2C%20three%20types%20of
• Work health and safety act 2011. (2012). Federal Register of Legislation. https://www.legislation.gov.au/Series/C2011A00137
• Bakserville, P., 2013. Informal meeting – Skillmaker. [online] Skillmaker.edu.au. Available at: <https://www.skillmaker.edu.au/informal-meeting/#:~:text=Define%20Informal%20Meeting%20%E2%80%93%20An%20informal> [Accessed 15 September 2021].
• Cumbo, C., 2017. The Four Communication Styles: How to Understand Yourself and Your Audience - Pearce Center for Professional Communication. [online] Pearce Center for Professional Communication. Available at: <http://pearce.caah.clemson.edu/the-four-communication-styles-how-to-understand-yourself-and-your-audience/> [Accessed 15 September 2021].
• Doyle, J., 2017. Communicating with People with Disabilities -. [online] Conferencecallsunlimited.com. Available at: <https://www.conferencecallsunlimited.com/communicating-with-people-with-disabilities/> [Accessed 15 September 2021].
• Indeed.com. 2021. Examples of Nonverbal Communication in the Workplace. [online] Available at: <https://www.indeed.com/career-advice/career-development/nonverbal-communication-examples> [Accessed 15 September 2021].
• Legislation.gov.au. 2021. Age discrimination act 2004 Federal Register of Legislation - Australian Government. [online] Available at: <https://www.legislation.gov.au/Series/C2004A01302> [Accessed 15 September 2021].
• Legislation.gov.au. 2012. Disability discrimination act 1992- Federal Register of Legislation - Australian Government. [online] Available at: <https://www.legislation.gov.au/Series/C2004A04426> [Accessed 15 September 2021].
• Legislation.gov.au. 2020. Racial discrimination act 1975. Federal Register of Legislation - Australian Government. [online] Available at: <https://www.legislation.gov.au/Series/C2004A00274> [Accessed 15 September 2021].
• Legislation.gov.au. 2012. Sex discrimination act 1984 Federal Register of Legislation - Australian Government. [online] Available at: <https://www.legislation.gov.au/Series/C2004A02868> [Accessed 15 September 2021].
• Legislation.gov.au. 2012. Work health and safety act 2011 Federal Register of Legislation - Australian Government. [online] Available at: <https://www.legislation.gov.au/Series/C2011A00137> [Accessed 15 September 2021].
• Oetting, J., 2018. 7 Strategies for Handling & Resolving Conflicts With Clients. [online] Blog.hubspot.com. Available at: <https://blog.hubspot.com/agency/conflicts-clients> [Accessed 15 September 2021].
• Pmc.gov.au. 2016. Communicating with aboriginal and torres strait islander audiences | department of the prime minister and cabinet.. [online] Available at: <https://www.pmc.gov.au/resource-centre/indigenous-affairs/communicating-aboriginal-and-torres-strait-islander-audiences> [Accessed 15 September 2021].
• Presentationtraininginstitute.com. 2019. Formal vs informal presentation style. [online] Available at: <https://www.presentationtraininginstitute.com/formal-vs-informal-presentation-style/#:~:text=Formal%20Presentations> [Accessed 15 September 2021].
• Rabinowitz, P., n.d. Chapter 40. Maintaining Quality Performance | Section 3. Obtaining and Using Feedback from Participants | Main Section | Community Tool Box. [online] Ctb.ku.edu. Available at: <https://ctb.ku.edu/en/table-of-contents/maintain/maintain-quality-performance/feedback-from-clients/main> [Accessed 15 September 2021].
• Shonk, K., 2020. 3 Types of Conflict and How to Address Them. [online] PON - Program on Negotiation at Harvard Law School. Available at: <https://www.pon.harvard.edu/daily/conflict-resolution/types-conflict/#:~:text=In%20particular%2C%20three%20types%20of> [Accessed 15 September 2021].
• South Eastern University online. 2019. Intercultural communication: High and low context cultures. [online] Available at: <https://online.seu.edu/articles/high-and-low-context-cultures/> [Accessed 15 September 2021].
• 2012. Privacy act 1988- Federal Register of Legislation. [online] Available at: <https://www.legislation.gov.au/Series/C2004A03712> [Accessed 15 September 2021].

The following copyright statements relate to content throughout this entire module.

© 2020 Precision Group (Australia)

No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying.

These terms are subject to the conditions prescribed under the Australian Copyright Act 1968.

© UP Education Online Pty Ltd 2022

Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

WARNING

This material has been reproduced and communicated to you by or on behalf of UP Education in accordance with section 113P of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act.

Do not remove this notice.

Activity software obtained under the MIT License

Copyright (c) 2016 Joubel AS

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.