How To Get Help

Submitted by Jessica.kerame… on Fri, 11/04/2022 - 11:45
We are here to help you while you study. Contacting the right person to help solve any issues is a good place to start.  
 

Throughout your studies, you will have access to a range of services including:

Your trainers are available to assist you with all things related to your course content and assessment. Your trainers are available through the student forums (located at the end of each module) and through the platform messaging feature. Your trainers will also hold regular live sessions, check the "live sessions" link under your profile picture to view and book into all upcoming sessions.
 
A student success coach will be working with you to ensure you succeed. From helping you get started with your course and monitoring your progress, your Student Success Coach will ensure you stay on track with your studies
 
Student Support is available to assist you with all non-academic questions and enrolment variations. Student Support is available through the platform by clicking on your profile image or by phone 1300 635 480 (option 1).
 
For any issues relating to accessing the Swinburne Open Education platforms or materials, please contact Student Support by phone 1300 635 480 (option 1).
 
Online study does not mean that you are alone, there is a community waiting to meet you within the student forums. Your peers are a great way to support you as you study and are your first step in networking to help you in your career.
 
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We understand that our students have a variety of capabilities when it comes to studying, especially in the online space. ​ It is imperative that we ensure your needs are being met, and any relevant adjustments are made.​

We do this by determining your individual support needs and adjusting the learning content without altering the integrity of the course.

Do I need reasonable adjustment?

Some examples of needing reasonable adjustments include, but not limited to: ​

  • Physical disabilities​
  • Intellectual disabilities​
  • Psychiatric disabilities​
  • Sensory disabilities ​
  • Neurological disabilities​
  • Learning disabilities​

 

Who do I contact regarding reasonable adjustment?

 

Upon enrolling with one of our Enrolment Consults, you will be asked a series of questions that assess your potential need for assistance with language, literacy and numeracy.​
​ Depending on your circumstances and/or the answers you provided within these series of questions, a further call with a Student Success Coach will take place to evaluate what kinds of changes may need to be made in order to succeed within your course.​
​ If there has been a sudden change in your personal circumstances, we encourage you to reach out directly to the Student Success Coaches on 1300 635 480.
Our Program Managers are also able to assist in understanding your personal needs and what adjustments need to be put in place for you to continue with your studies.
Program Managers

Helen Cosgrove
Program Manager
helen.cosgrove@soe.edu.au
Kristina Ward​
Program Manager
Kristina.Ward@soe.edu.au
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Support person on a phone call to a student
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