SUBJECT OVERVIEW

On completion of this module, students will have a good understanding of components of customer service and will be able to apply these to the tourism workplace. Students will also learn about the specific needs of customers and how workplaces cater for these by assessing and evaluating actual tourism workplaces.

ASSESSMENT

There are 2x assessments consisting of:

SUBJECT OVERVIEW

Students will have a good understanding of the Māori culture including traditions and protocols and basic Te Reo as well as the significance of various tourism attractions and activities to the Māori culture.